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We offer Standard and Express delivery services to all local addresses around Malta & Gozo. Our delivery partners operate during normal business working hours (Monday to Saturday excluding Sundays and Public Holidays).

Standard Delivery (2‑3 working days): €6.00 [FREE WHEN SPENDING €50 OR MORE]
Express Delivery (1 working day for orders placed before 14:00): €12.00

Deliveries are made to ground floor. If you require bulky goods to be taken up to the upper floors a furniture lifter will be required. In this case, you will need to make the necessary arrangements and inform us of the date and time for delivery.

In the case of an unsuccessful delivery attempt, we will reach out at the contact number provided at checkout to make alternative arrangements.

For any queries regarding delivery kindly contact us by email at info@tks-onlinestore.com

We ship worldwide with DHL Express; prices and shipping times vary depending on the destination and order. When you enter your delivery address at the checkout, the system will automatically calculate the available courier price, according to the size and weight of the products.

For any queries regarding international shipping kindly contact us by email at info@tks-onlinestore.com

All major credit and debit cards are accepted through our secure payment gateway. We also accept payments via Paypal.

Orders are only confirmed upon successful receipt of payment, and payment by cheque or cash on delivery is not accepted.

Collect your order from the store of your choice within 2-3 working days. Remember that upon collecting the order you must present the e-receipt. This service is free of charge!

For any queries regarding in-store collect kindly contact us by email at info@tks-onlinestore.com

Gift Vouchers can only be redeemed in-store. For our outlet locations and opening hours click here.

If you’ve changed your mind, you may return your item within 15 calendar days from the date of purchase at any of our stores. Please ensure that:

• Items must be returned to either of our outlets: Naxxar Road, San Gwann or Level -2, The Point, Sliema. We do not offer a pickup service.
• A copy of the receipt or proof of purchase must be presented at the time of return.
• Items cannot be returned if they have been assembled. Returned goods must be unused, undamaged, in their original packaging, and in a resalable condition. Customers are responsible for taking reasonable care of the goods from the time of delivery until they are returned.
• Your returned item(s) will be inspected on the spot. If approved, we will initiate a refund and provide you with a confirmation receipt. Refunds will be processed within 14 days.
• Any additional charges and delivery costs are non-refundable. 

Non-Returnable Items

Certain items cannot be returned, including:

• Gift vouchers
• On-order or pre-ordered items
• Perishable goods or items that deteriorate or expire quickly
• Bulbs and accessories

Returns of these items are subject to the seller’s internal policies and require prior approval.

Faulty Items

If you receive a faulty item, please notify us as soon as possible so we can assist you. TKS – The Kitchen Store reserves the right to inspect and test the product before approving an exchange or replacement.