Help

We offer Standard and Express delivery services to all local addresses around Malta & Gozo. Our delivery partners operate during normal business working hours (Monday to Saturday excluding Sundays and Public Holidays).

Standard Delivery (2‑3 working days): €6.00 [FREE WHEN SPENDING €50 OR MORE]
Express Delivery (1 working day for orders placed before 14:00): €12.00

Deliveries are made to ground floor. If you require bulky goods to be taken up to the upper floors a furniture lifter will be required. In this case, you will need to make the necessary arrangements and inform us of the date and time for delivery.

In the case of an unsuccessful delivery attempt, we will reach out at the contact number provided at checkout to make alternative arrangements.

For any queries regarding delivery kindly contact us by email at info@tks-onlinestore.com

We ship worldwide with DHL Express; prices and shipping times vary depending on the destination and order. When you enter your delivery address at the checkout, the system will automatically calculate the available courier price, according to the size and weight of the products.

For any queries regarding international shipping kindly contact us by email at info@tks-onlinestore.com

All major credit and debit cards are accepted through our secure payment gateway. We also accept payments via Paypal.

Orders are only confirmed upon successful receipt of payment, and payment by cheque or cash on delivery is not accepted.

Collect your order from the store of your choice within 2-3 working days. Remember that upon collecting the order you must present the e-receipt. This service is free of charge!

For any queries regarding in-store collect kindly contact us by email at info@tks-onlinestore.com

Gift Vouchers can only be redeemed in-store. For our outlet locations and opening hours click here.

Changed your mind? Kindly return the item within 15 calendar days from the day of purchase to any of our stores and make sure that:

• • You can provide proof of purchase (a copy of your e-receipt).
  • All packaging and/or tags must be intact and that the items are in a re-saleable condition. TKS -The Kitchen Store reserves the right to refuse the return of items that appear to have been used or damaged and not in the state they were delivered in.

Returns are eligible for exchange or a credit note, which is valid for one year.

Faulty Items

If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent, so we are able to assist. TKS -The Kitchen Store reserves the right to test the product before accepting it back for exchange or a replacement.